WatchTower IT Solutions      Support Center

• The help desk is actively staffed from 8am-5pm PST
• The fastest way to receive support is by submitting a ticket via your Client Portal, by phone, or by emailing the helpdesk.
• All other methods are not supported.

Support is available after hours, only by phone. When requesting support outside of business hours by phone you can leave a message with the after-hours technical support dispatch for a call back from the help desk on the next business day. If you need a call back urgently for an emergency situation be sure to let them know.

Please expect a return call for After Hours request in 1 hour. While the first engineer to return your call receives a bonus, this will mean they have to sacrifice their personal time. We appreciate you using this service for emergencies only.